Return Policy

Last updated: 7 August 2026

Yes. If you are not completely satisfied with your purchase, you may return your items. You have 30 calendar days from the date of delivery to start a return request.

To make sure your return is accepted and a refund is issued, please meet the following requirements:

Original condition. The product must be complete, including all parts, accessories, and the original packaging.

Unused. The item must show no signs of wear, misuse, or damage caused by improper handling.

Hygiene standards. For health and safety reasons, any item sold with a hygiene seal must be returned unworn and with that seal intact.

Defects. Any manufacturing defect or shipping damage must be reported within 14 days of delivery.

The Bennett Family reserves the right to refuse a return if the product is found to be used, damaged, or not in its original condition.

If your order meets the conditions above, follow these steps.

Step 1. Email us at info@thebennettfamily.com. Your email must include:

Step 2. Once we have reviewed your request, we will send you the authorized return address and instructions.

Please do not send anything back before you have this authorization. Unauthorized returns may not be trackable and could result in a forfeited refund.

Before dispatch. You can cancel your order free of charge at any time before it has been dispatched. Email us as soon as possible with your order number.

After dispatch. Once your order has left our fulfilment centre it cannot be stopped or recalled. If your order is already in transit, please accept the delivery and then follow the return process above.

When a return is complete. A return is only considered effective once the item has been received and inspected at our facility.

Our products ship from international logistics centres. Transit times depend on international shipping schedules and are outside our direct control. Orders already in transit cannot be stopped or cancelled.

Once your return has been received and inspected, we will process your refund within 3 business days.

Return shipping costs are the responsibility of the customer, except where the item is faulty, damaged in transit, or not what you ordered. In those cases we cover all return costs.

All returns are processed through our international warehouse. We strongly recommend using a trackable shipping service — we cannot issue a refund for a returned item that does not reach us and cannot be traced.

If your item arrives faulty, damaged, or is not what you ordered, email us within 14 days of delivery with your order number and photographs.

We will arrange a replacement or a full refund, including all shipping costs, at no expense to you. You will not need to pay for return postage in these cases.

NSproducts, trading as The Bennett Family Amundsenweg 22-2 1056 AV Amsterdam The Netherlands

Email: info@thebennettfamily.com